Icelandair Has Issued 104,000 Refunds

Vala Hafstað

About 31,000 requests for refunds remain to be processed by Icelandair, states Ásdís Ýr Pétursdóttir, the airline’s media representative. The majority of passengers have, however, changed the date of their flight or accepted a travel credit voucher when their flight has been canceled, Morgunblaðið reports.

The airline has issued refunds for more than 104,000 bookings from all market areas since the start of the COVID-19 pandemic.

Ásdís Ýr states that the airline’s cancelations have affected hundreds of thousands of passengers. Processing all these cases is a huge task, and, to boot, the majority of Icelandair’s staff was working part-time for a while. This explains why refunds have taken much longer to process than normally.

“It is our goal to solve these customer-related issues as soon as possible,” she notes, “and we have, for example, adopted a technical solution to simplify the refunding process and to increase efficiency.”

We reported on July 11 that since mid-March, about 71,000 bookings had been refunded, and at the time, requests for refunds that remained to be processed numbered 41,500.

In the airline’s quarterly statement, published at the end of July, it was reported that during the first half of the year, travel credit vouchers in the amount of ISK 9.1 billion (USD 67 million; EUR 56 million) had been issued.




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